Return & Refund Policy

Canceling Items or an Order

We are pleased to offer product that is custom-made to your specifications, and we encourage you to review your order very carefully. Because the products are built to your specifications, the order cannot be cancelled once it has been manufactured. Therefore, it is important that you are sure of your purchase decisions prior to finalizing your order.

Changing an Order

After an order is placed via our website, we cannot allow changes to the products on the order. The only changes allowed are to the shipping address on the order. Please contact our customer service department for change of address to an order.

Problems With Your Shipment

If you received the wrong product or it was damaged during shipping, please contact our customer service department. We'll replace products damaged in shipment at no charge.

Exchanging an Order

For our exchange policy, please see the details of the Kirsch Trust.